tales from subic

before if you'd tell me you went to subic, i would've thought it was also clark. i always believed they were the same banana. but a couple of posts ago, i mentioned we had a subic call center project. well, since i joined reynolds review, i've been there a lot and surprisingly, the place does grow on you.



this is the view from our subic bay yacht club room window; it was raining hence the 'gloomy' sky

after negotiations and paperwork, we were ready to roll. first up on the agenda: agent's training. we had almost 300 people to train so, that meant 6 groups with a manageable class size of 50 per group. american culture & geography, customer service, accent and sales were the modules they had to go through.












this is the facade of bldg. 61-a where all the sessions were held













here are some shots of the class i handled for accent

the initial training ended sept. 8 with a third of the trainees passing and moving on to the next phase of training. we may have another group after a couple of months so it'll be another round of intonation, pitch, vowel sounds and consonant sounds for me...