i *heart* globe....

i *heart* globe. i do. i truly do. oh my god...i love my service provider, i love globe. yesterday, last night rather, i was at my wits' end on how i was going to get my moto razr v3x up and running as a modem. i needed, desperately needed, an internet connection. i didn't make it to the internet cafe and i had to send an assignment. aarrrgghh...what am i going to do? when i got home, i tried to set up my phone using the motorola phone tools program but, to no avail. i even used up my prepaid credits because i dialled the isp ergo, i was charged per minute for the rate of mobile to landline...AARRRGGGHHHH how stupid could i be? i called the globe hotline. the customer service rep couldn't really help me, i wasn't actually expecting he would solve my problem. truth be told, i was frustrated. i just informed the people expecting my assignment that i had trouble with my internet connection.

this morning, i went to my "satellite office", trinoma and first order of business: send my assignment with profuse apologies for the delay. once that was accomplished, i checked my mail. then, i received a call; it was from globe technical support. the tech rep's name was ron (ron, thank you so much!) and he guided me thru the process of setting up my v3x and internet connection to globe. it really helped that i was in front my laptop and my mobile was connected so the whole process was smooth, easy and fast. i gotta hand it to ron, he was patient with me. now, i wasn't an angry customer; i was nice :) believe me, i'm usually an assertive customer.

when we set-up my internet connection, he asked me to try connecting to the internet. naturally, i couldn't start a session because we were using the phone so he asked me to hang up, try connecting and he'd call after 15 (was it 15?) minutes. i hung up, tried to connect and OH MY GOD! it worked!!!!!

true enough, he called back and i immediately said "ron? it works!!!!!" i know he could tell i was sooooooo happy because i could tell from his voice and tone that he was smiling too because of my happy reaction. i said thank you over and over again and he said, "thank you ma'am for taking my call."

awwww....i'd like to shake the hand of his foundation (and/or soft skills) and product specific trainer; good job!

ron, thank you very much :) i can't thank you enough..i didn't get your surname ...

globe, you've got a happy and satisfied subscriber here :) (i hope it stays that way)...

oh and by the way, i got my assignment back and i needed to edit it. it's 12:04 a.m. and guess what? i just sent it back using my v3x, laptop and globe internet connection. I LOVE IT!